Shipping Policy

1. Shipping Regions

• Currently: United Arab Emirates (UAE)
• Coming Soon: Oman, Bahrain, Qatar, Saudi Arabia

2. Shipping Methods & Carriers

• Standard (5–7 business days): Aramex, Delhivery
• Express (1–3 business days): FedEx, Aramex

3. Shipping Charges

Standard Shipping

• Free for orders over AED 100
• AED 20 for orders under AED 100

Express Shipping

• Flat fee of AED 40 across all regions

4. Order Processing Time

• Processed within 1–2 business days
• Orders placed on weekends or UAE public holidays are processed next business day

5. Duties & Taxes

• UAE Orders: All duties and taxes covered by IndoBaz
• Future GCC Shipments: Policies may update; we’ll notify you in advance

6. Order Tracking

Track your order any time at indobaz.com/orders/tracking.

7. Delivery Failures & Address Issues

1. Up to three delivery attempts, with notifications before each
2. After three failed attempts, order is cancelled and returned to vendor
3. Address Updates:
   • Contact the carrier to amend details
   • If not updated within 7 days, order is cancelled & refunded

8. Product Types & Fragility Notice

• Clothing & Accessories: Standard handling applies
• Home Décor (Coming Soon):
  • Extra packaging for safe transit
  • Additional handling time (will be noted at checkout)

9. Customer Support

• Email: care@indobaz.com
• Phone & WhatsApp: +971 52 712 1375

Available Sunday–Thursday, 9 AM–6 PM (UAE time).