Vendor Policy
Guidelines, Rights, and Obligations for Selling on IndoBaz
Introduction & Purpose
This Vendor Policy (“Policy”) governs the rights and obligations of all sellers (“Vendors”) on the IndoBaz cross-border e-commerce platform. Its objectives are to:
- Ensure consistent, transparent processes for returns, shipping, cancellations, pricing, and remittance.
- Protect end-customers through reliable service standards while safeguarding Vendor interests.
- Minimize disputes and enable smooth, automated handling of routine events.
Scope & Definitions
| Term | Definition |
|---|---|
| Customer | End-buyer who places an order on IndoBaz. |
| Vendor | Registered seller providing products via IndoBaz. |
| Order Confirmation | The moment IndoBaz confirms payment and sends you a “New Order” notification. |
| Dispatch | Handing the package to IndoBaz’s logistics partner (scan-in at warehouse or pickup point). |
| Delivery | Signed proof of receipt by Customer at their shipping address. |
| Return Request | Customer’s initiation of return via their IndoBaz account within the Return Window. |
| Return Window | 7 calendar days after Delivery during which Customers can request a return. |
| Expected Transfer Price | The net amount (in INR or USD) you set per item—what you receive upon successful delivery. |
| Settlement Period | 1st–15th (paid on 20th) and 16th–End (paid on 5th next month). |
Pricing & Remittance
Expected Transfer Price: You set your net price per SKU in INR or USD.
Example: ₹600 → IndoBaz converts to AED 26.09 via the daily mid-market FX rate.
Customer-Facing Price Calculation
IndoBaz automatically adds the following to your price to determine the final Selling Price:
- Customs & Duties
- International Shipping Cost
- Platform Margin (flat across all Vendors)
- Local Fulfillment & Handling
Note: You always receive your Expected Transfer Price regardless of the final selling price.
Fee Structure
0% commission, no per-order fees, and all payment-gateway fees are absorbed by IndoBaz.
Currency Conversion & Payout: Payouts match your chosen currency (INR or USD). Daily FX rate locked at midnight Dubai time.
Settlement & Reporting
| Delivery Range | Payout Date |
|---|---|
| 1st – 15th of month | 20th of same month |
| 16th – End of month | 5th of following month |
Each payout statement shows total units delivered, total remittance, and any deductions (return-shipping or cancellation fees). Raise discrepancies within 7 days; resolved within 5 business days.
Shipping & Delivery
Logistics Partner Usage: IndoBaz-approved carriers (self-carrier option coming soon).
Packaging Standards
- Use manufacturer-recommended packaging to prevent damage.
- Affix IndoBaz shipping label on the largest side of the box.
Dispatch Timeline
- Notification at payment confirmation.
- Book pickup within 1 business day.
- Carrier scan by Day 2 — or order auto-cancels.
Costs & Duties
Shipping: Prepaid by IndoBaz and embedded in customer price.
Customs: DDP basis—IndoBaz handles import formalities; vendors exempt.
SLA & Penalties
- SLA: 7–10 business days after dispatch.
- Missed scan by Day 2 = auto-cancel, vendor forfeits remittance.
- > 10% late dispatch rate triggers performance review.
Returns & Refunds
Eligible Reasons: Wrong item shipped, size mismatch, or defective/damaged.
Return Window: 7 calendar days after Delivery.
Intake Process
- Customer submits return within window via portal.
- IndoBaz auto-issues RMA & prepaid label.
- Customer ships item back at no cost.
- IndoBaz inspects at returns center.
- Customer refunded; vendor remittance unaffected (unless vendor error).
Product Exceptions
| Category | Returns Allowed | Notes |
|---|---|---|
| Perishables | No | Customers accept “As Is.” |
| Intimate Apparel | No | Hygiene reasons—no returns unless defective. |
| Customized Goods | No | Final sale unless defective. |
Order Cancellations
Buyer-Initiated
- Pre-Dispatch: Full cancel, no fees.
- Post-Dispatch: Treated as a return.
Vendor-Initiated
- Allowed only for unfulfillable orders (Out of Stock).
- Fee: AED 10 per order, deducted from next payout.
- Must cancel via dashboard with reason.
Policy Updates
IndoBaz may update this Policy with 30 days’ notice via email and dashboard alert. Continued use after the effective date constitutes acceptance.
Agree to our policies?